Revocation right for consumers
You have the right to revoke the agreement within a term of 14 days without stating reasons.
The revocation term expires 14 days after the day you or a designated third party, who is not the transporter, receives physical possession of the goods.
In order to exercise the right of withdrawal, you must inform us by means of an unequivocal statement (for example in writing, by post, fax or email) that you are revoking the agreement. You can use the model form for revocation sent by us (PDF) but it is not mandatory to use this form.
In order to comply with the revocation term, it suffices to send your announcement regarding the enforcement of the right of withdrawal before this term has expired.
Consequences of the revocation
If you revoke the agreement, you will be reimbursed for all the payments you have made until that date, including the delivery costs (with the exception of possible additional costs as a result of a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than within 14 days after we have been informed on your decision to revoke the agreement. We refund the payments using the same payment method you originally used to complete the transaction, unless you expressly agreed otherwise; we will in no way charge you any costs for such reimbursement. We are allowed to wait refunding you until the goods have been returned or until you have demonstrated that the goods are returned, whichever is the earliest.
You must return or hand over the goods to us immediately but in any case no later than 14 days following the day on which you informed us of your decision to revoke the agreement. You are on time if you return the goods before the term of 14 days has expired.
The immediate costs for returning the goods are for your account.
You are only liable for the impairment of the goods resulting from the use of the goods that goes beyond what is necessary to determine the nature, the properties and the operation of the goods.
Exclusion of the right of withdrawal
In our product range, there are various products that are custom-made. The right of withdrawal does not apply to these products. A product is considered custom-made if it is made in a size or colour chosen by you or if it is specially designed for you with a chosen image or fabric. Customisation is the result of personal contact with you and cannot be ordered via the webshop.
Revocation right for business customers
The right of withdrawal does not apply to business customers. However, we ask you to contact us should you be dissatisfied with the products and/or our service provision.
Exclusion revocation right
Our package of products contains several products that are custom made. The right of withdrawal does not apply to these products. Customisation applies if the product is made in a dimension or colour selected by you or is provided upon your request with a selected image or fabric.
The right of withdrawal does not apply commercially. We are able to take back unused stock materials under certain conditions. Contact us for more information.
Model form Revocation
Use the form below if you would like to revoke your order and send this by email to email@example.com or by post to EASYfelt B.V., Gessel 62, 3454 MZ De Meern, the Netherlands
Model form for revocation (only complete and return this form if you are looking to revoke the agreement)
— To [the dealer has to fill in his name, address and, if of application, his fax number and email address]:
— I/We (*) hereby inform you of the fact that I/we (*) revoke the purchase of the following goods/provision of the following service (*)
— Ordered on (*)/Received on (*)
— Name/Names consumer(s)
— Address consumer(s)
— Signature of consumer(s) (only when this form is submitted in paper form)
— Date (*)